HESC / SKATE CANADA POLICIES
Withdrawal, Refund and Cancelled Session Policy
When you register for a skating program with the Hillsburgh Erin Skating Club, Skaters are required to become a member of Skate Canada. This annual fee is valid from September 1 to August 31 (you will only pay it once during a season, no matter how many sessions the skater registers for). It includes insurance coverage, along with access to all Skate Canada programs. Please note that your skater information will be shared with Skate Canada. This fee does not stay with the club but is sent on to Skate Canada upon registration and before any lessons have started.
For more information about Skate Canada, visit www.skatecanada.ca.
Skate Canada fees are 100% non-refundable.
We are fully self-funded and receive no government/municipal subsidies. Our ice time allocation, coaching contracts and costs are decided based on registration numbers. Therefore, regretfully, once the program has started, we are unable to offer refunds on our skating programs. The exception to this is for medical reasons as stated below. For refunds prior to the start of the program, please email the club at firstname.lastname@example.org. Please include your name, the skater(s) name(s) and your invoice number to help us arrange a swift refund.
Medical/Injury requests for refunds should be directed to the Board of Directors immediately in writing at email@example.com and will only be considered where medical documentation can be provided to support a prolonged absence.
All refunds approved for medical reasons or received prior to the start of the program will be less the Cancellation fee and Skate Canada fee noted below.
$40 HESC Cancellation Fee
$60.00 Skate Canada Membership Fee
Participants are to attend all classes as scheduled for the program in which they are registered. In the
event that a participant is unable to attend a scheduled class(es) and/or make-up class(es), refunds for the missed class(es) will not be provided.
There are no opportunities for make-up sessions when sessions are missed for personal reasons and no make-up sessions will be provided for cancellations due to inclement weather where the coaches are unable to attend.
In the event that inclement weather is forecast and the coaches are willing to travel, the sessions will be on. You will be notified by 3pm on the day of the session if the session is to be cancelled due to inclement weather.
In the event that the Arena is closed by the town due to mechanical/maintenance issues, all efforts will be made to provide make-up sessions when able based on Coach and ice availability. However, there is no guarantee that make-up sessions will be possible.
As part of the registration process, you are required to provide a valid email address with complete and accurate information. In addition, you agree that for up to one year, HESC can send you club related information regarding registration, no skating days, program cancellations, club news and other relevant information.
Your privacy and and protection of your personal information is important to us. Your personal information is required to register you with Skate Canada in any capacity, including, without limitation, as a Skate Canada registrant, Coach or in connection with your affiliation with a skating club or skating school and to administer various services, such as Skate Canada events. Your personal information may also be exchanged with Skate Canada affiliates which includes your local skating club or skating school or provincial association or section.
By providing your permission, you expressly provide your consent to the sharing of your personal information with Skate Canada and as described herein for purposes of registration and receipt of national services delivered by Skate Canada.
The Hillsburgh Erin Skating Club does not sell, lease or otherwise pass your personal information to third parties. Links on our website may direct you to other websites that might collect information, and their privacy policies may be different.